Privacy Policy
At Westernstyle, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit our website, place an order for Women’s Dresses, contact us, or use our services, how that information may be used, and the choices available to you.
Information We Collect
When you use our website or place an order, we may collect information necessary to provide our services, such as:
- Name
- Billing and delivery address
- Email address
- Telephone number, where provided
- Order details and purchase history
- Payment-related information required to process your order
- Information you provide when contacting customer support
- Photographs or other information you voluntarily provide when requesting assistance with a damaged, defective, or incorrect Women’s Dress
We may also collect certain technical information when you use our website, such as IP address, browser type, device information, and website usage information, where applicable.
How We Use Your Information
We may use the information we collect to:
- Process and fulfil Women’s Dress orders
- Arrange delivery and provide shipping information
- Process payments through our available payment providers
- Communicate with you about your order
- Respond to customer service enquiries
- Process returns, refunds, and eligible product issues
- Review damaged, defective, or incorrect products when you provide supporting photographs
- Maintain and improve our website and services
- Detect, prevent, or investigate suspected fraud, misuse, or security issues
- Comply with applicable legal and regulatory requirements
We only use personal information for purposes that are relevant to operating our business and providing our services.
Payment Information
Westernstyle accepts payments through PayPal and Stripe. Payment transactions are processed through the relevant payment provider.
Customers should not send full payment card numbers, passwords, or other sensitive payment credentials to Westernstyle by email or chat. Payment information should be entered through the appropriate secure payment process provided at checkout.
Shipping Information
To fulfil your order, we may need to provide relevant delivery information to the shipping carrier handling your order, which is currently Evri.
This information may include your name, delivery address, contact details, and order or tracking information necessary for delivery.
Customer Support
If you contact Westernstyle through email or chat support, we may keep information from your enquiry so that we can respond to your request and maintain a record of customer service communications.
If you contact us about a damaged, defective, or incorrect Women’s Dress, we may ask you to provide photographs or other information to help us review the issue.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to help the website function properly, remember certain preferences, understand website usage, and improve the user experience.
Some cookies may be necessary for website functionality, while others may be used for analytics or other website features. Where required by applicable law, we will request consent before using non-essential cookies.
You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Sharing of Personal Information
We may share relevant personal information with service providers when necessary to operate Westernstyle and fulfil your order. This may include:
- Payment providers such as PayPal and Stripe
- Shipping providers such as Evri
- Website, hosting, technical, or service providers where necessary to operate our website
- Professional or legal advisers where reasonably required
- Government authorities or other parties where disclosure is required by law
We do not share personal information with third parties for purposes unrelated to operating our business unless permitted or required by applicable law or with your consent where required.
Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account and personal information, including keeping passwords and payment credentials confidential.
How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, returns and refunds, accounting, record keeping, dispute resolution, fraud prevention, and compliance with legal obligations.
The specific retention period may vary depending on the type of information and the reason it was collected.
Your Privacy Rights
Depending on applicable UK data protection law, you may have rights regarding your personal information. These may include the right to request access to personal information we hold about you, request correction of inaccurate information, request deletion in certain circumstances, or object to or restrict certain processing.
Some rights may be subject to legal or other applicable limitations.
To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before completing certain requests.
Children’s Privacy
Our website is intended for general customers and is not specifically directed at children. We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
Changes to This Privacy Policy
We may update this Privacy Policy when necessary to reflect changes to our website, services, legal requirements, or the way we handle personal information.
Any updated version will be made available on our website. Customers are encouraged to review this page periodically for the latest information.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact us:
Email: support@westernstyle.shop
Chat Support: 24/7
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Acredale Rd, Carlisle CA2 7QS, United Kingdom
Westernstyle operates from the United Kingdom and aims to handle personal information in accordance with applicable UK data protection requirements.