Return & Refund Policy
At Westernstyle, we want customers to have clear information about returning Women’s Dresses and receiving refunds. This policy explains when a return may be accepted, the condition required for returned items, who is responsible for return shipping costs, and how refunds are handled.
Return Window
Customers may request a return within 28 days of receiving their Women’s Dress order. The return request must be made within this 28-day period by contacting us at support@westernstyle.shop.
Returns requested after the 28-day return window may not be accepted unless required by applicable law.
Returns for Defective or Damaged Items
If you receive a Women’s Dress that is damaged, defective, or has another issue that was present when you received it, please contact us as soon as possible.
When contacting us, please provide your order details and clear photographs showing the issue with the dress. We may request additional information or photographs if needed to properly review the condition of the product.
If our review confirms that the item was damaged, defective, or incorrect when received, we will provide the appropriate return instructions. Where a return is required because of our mistake or because the product arrived damaged or defective, Westernstyle will cover the return-label cost.
Returns for Non-Defective Items
We also accept returns for eligible Women’s Dresses that are not defective, subject to the requirements of this policy and the 28-day return window.
For a non-defective return, the customer is responsible for the return-label and return shipping cost. Westernstyle does not reimburse the return shipping cost for a return that is made because the customer changed their mind, selected the wrong size, no longer wants the item, or for another reason that is not caused by an error or defect on our part.
Return Conditions
Returned Women’s Dresses must be sent back in an acceptable condition for the return to be approved. We will inspect returned items before approving the refund.
The dress should be returned in the same condition in which it was received, allowing for reasonable inspection or fitting. The item should not be damaged, altered, washed, heavily worn, stained, or otherwise returned in a condition that is materially worse than when it was sent.If a dress was sent to the customer in proper condition but is returned damaged, stained, washed, altered, or otherwise in a condition that prevents it from being resold, the return may be rejected or the refund may be affected, subject to applicable law.
Inspection of Returned Items
All returned Women’s Dresses are subject to inspection. Receiving a returned item does not automatically mean that the return has been approved.
We will check the condition of the returned product and compare it with the reason provided for the return. If the returned item meets the requirements of this policy, the refund will be approved and processed.
If the condition of the returned item does not meet the return requirements, we will contact the customer and explain the outcome.
Direct Exchanges
Direct exchanges are not accepted.
If you need a different size, style, or another Women’s Dress, you may return the eligible original item according to this policy and place a new order separately.
Return Label Responsibility
For eligible non-defective returns, the customer is responsible for obtaining and paying for the return label and return shipping.
If the wrong Women’s Dress was sent, or the product arrived damaged or defective, Westernstyle will cover the return-label cost when the return is required because of our error or an issue with the product received.
Restocking Cost
Westernstyle does not charge a restocking fee. The restocking cost is 0.
Refund Process
Once we receive the returned Women’s Dress, the item will be inspected. If the return is approved, the refund will be processed using the original payment method where possible.
Refunds are processed within 10 business days after the return has been approved. The time for the refunded amount to appear in the customer’s account may also depend on the customer’s payment provider or bank.
Late or Delayed Refund
If your return has been approved and you have not received your refund after the stated 10-business-day processing period, please contact us at support@westernstyle.shop.
Before contacting us, customers should also check their payment account or bank statement, as payment providers may require additional time to display a processed refund.
We will review the refund status and provide available information regarding the refund.
Items Returned in a Different or Damaged Condition
If a Women’s Dress was received by the customer in good condition and is later returned in a damaged or materially different condition, the return may not qualify for a full refund.
Examples may include stains, washing, alterations, significant wear, damage caused after delivery, or other changes that were not present when the product was received. Each case will be reviewed based on the condition of the returned item and the information available.
How to Request a Return
To request a return, contact us at support@westernstyle.shop within 28 days of receiving your order.
Please include:
- Order number
- Customer name
- Reason for the return
- Clear photographs where the return involves damage, a defect, or an incorrect item
- Any other information we request to review the issue
Do not send a product back before contacting us and receiving return instructions, as an unauthorised return may delay the processing of your request.
Contact Information
Email: support@westernstyle.shop
Chat Support: 24/7
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Acredale Rd, Carlisle CA2 7QS, United Kingdom
All returns and refunds are handled according to the conditions stated in this policy and applicable UK consumer law.