FAQ
What products does Westernstyle sell?
Westernstyle offers a selection of Women’s Dresses in different designs, styles, colours, and sizes. Product information is provided on each product page to help customers review the available details before placing an order.
Where does Westernstyle ship?
We currently ship Women’s Dresses within the United Kingdom only. We do not currently offer shipping outside the United Kingdom.
How much does shipping cost?
We charge a £15 flat shipping rate per order. There are no additional shipping charges added by Westernstyle after the order has been placed.
Which shipping carrier do you use?
Orders are shipped using Evri. Once your order has been dispatched, available tracking information will be provided so you can follow the delivery progress.
How long does delivery take?
Orders normally take 1 to 2 business days to process. After dispatch, the estimated transit time is 3 to 4 business days with Evri.
The estimated total delivery time is 4 to 6 business days.
What is your order cut-off time?
Our order cut-off time is 4:00 PM (GMT+1), Monday to Friday.
Orders placed before 4:00 PM will normally be considered for processing on that business day. Orders placed after 4:00 PM will normally be processed on the next business day.
Orders placed on weekends or outside our regular business hours will be processed on the next available business day.
Can my delivery be delayed?
Yes. While we aim to follow the stated processing and delivery timeframes, carrier delays, severe weather, service disruptions, or other circumstances outside our reasonable control may occasionally affect delivery.
If your package has not arrived within the estimated delivery timeframe, please contact us at support@westernstyle.shop with your order details so we can review the available shipping information.
What should I do if my package is delayed?
If your order has not arrived within the estimated 4 to 6 business days, contact us at support@westernstyle.shop. We will review the available tracking information and assist you with the next appropriate steps.A delay does not automatically mean that a package has been lost. If tracking shows that the package is still moving through the carrier network, additional delivery time may be required.
Can I cancel my order?
You may request cancellation within 1 day of placing your order by contacting support@westernstyle.shop as soon as possible.If your order has already entered processing or has been dispatched, cancellation may no longer be possible. In that situation, you may need to follow our Returns & Refund Policy where applicable.
What is your return period?
We accept eligible returns requested within 28 days of receiving your Women’s Dress.
The return must meet the conditions stated in our Returns & Refund Policy.
Do you accept returns for non-defective dresses?
Yes. Eligible non-defective Women’s Dresses may be returned within the 28-day return window, subject to our return conditions.
For example, returns may be requested if you change your mind or the item is no longer wanted. For these returns, the customer is responsible for the return-label and return shipping cost.
What if I receive a damaged or defective dress?
If your Women’s Dress arrives damaged or defective, contact us at support@westernstyle.shop as soon as possible.
Please provide your order details and clear photographs showing the dress and the issue. We will review the information and determine whether the issue qualifies under our Returns & Refund Policy.If the product is confirmed to have arrived damaged or defective, Westernstyle will cover the return-label cost where a return is required.
What if I receive the wrong dress?
If you receive a Women’s Dress that is different from the item you ordered, contact us at support@westernstyle.shop and provide your order details and clear photographs of the item received.We will review the issue. If the wrong item was sent because of our error and a return is required, Westernstyle will cover the return-label cost.
What condition must a returned dress be in?
The dress should be returned in the condition in which it was received, allowing for reasonable inspection or fitting.
Returned items should not be washed, altered, stained, significantly worn, or damaged after delivery. If a dress is returned in a materially worse condition than when it was sent, the return may be rejected or the refund may be affected, subject to applicable law.
All returned items are subject to inspection before a refund is approved.
Do you offer direct exchanges?
No. Direct exchanges are not accepted.
If you want a different size, style, or another Women’s Dress, you can return the eligible original item according to our Returns & Refund Policy and place a new order separately.
Who pays for the return shipping?
For eligible non-defective returns, the customer is responsible for the return-label and return shipping cost.
If the wrong item was sent or the product arrived damaged or defective because of an issue on our side, Westernstyle will cover the return-label cost where a return is required.
Do you charge a restocking fee?
No. Westernstyle does not charge a restocking fee. The restocking cost is £0.
When will I receive my refund?
Once we receive your returned Women’s Dress, the item will be inspected. If the return is approved, the refund will be processed within 10 business days using the original payment method where possible.
After we process the refund, the time required for the funds to appear in your account may depend on your payment provider or bank.
What if my refund is late?
If your return has been approved and you have not received your refund after the stated 10-business-day processing period, please contact us at support@westernstyle.shop.
We will review the refund status. You should also check your payment account or bank statement because your payment provider or bank may require additional time to display the refund.
Which payment methods do you accept?
We currently accept:
- PayPal
- Stripe
The available payment options will be shown at checkout.
Do I need to contact you before sending a return?
Yes. Please contact us at support@westernstyle.shop before sending a product back.
Provide your order details and explain the reason for the return. If the issue involves a damaged, defective, or incorrect Women’s Dress, please include clear photographs so we can properly review the issue and provide the appropriate return instructions.
How can I contact Westernstyle?
You can contact us through:
Email: support@westernstyle.shop
Chat Support: 24/7
Business Hours: Monday to Friday, 9:00 AM–5:00 PM (GMT+1)
Business Address: 5 Acredale Rd, Carlisle CA2 7QS, United Kingdom
For order-related enquiries, including returns, refunds, damaged items, incorrect items, or delayed packages, please include your order number and relevant details to help us assist you efficiently.